How to Replace DBS Token Battery

Fiddling with your physical iB token is cool, but sometimes you will have to deal with its battery drainage. You may have even asked yourself how to replace DBS token battery. Unfortunately, it cannot be done as if changing your clock’s battery. Find out below what you can do with the running-out token battery.

Can You Replace the DBS Token Battery?

Token is an easy-to-use device to help its users authenticate their digital banking transactions. Physical tokens have a physical display, where the display is used to show you the authentication number to proceed with the transaction ongoing.

DBS Bank offers this as well to ease their account holders’ transactions. However, as earlier mentioned, there is a chance that the token battery will be dropped after a while. That’s why the question arises: how to replace DBS token battery?

Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token. You don’t have to deal with it often since the token is only used a little during your process; the battery runs pretty long-lasting.

How Do I Replace My DBS Token?

In order to replace your DBS token, you will be charged several bucks S$20. However, as shown in the DBS’ official website, the bank will no longer issue physical token per 1 February 2021. So, what feature is now used to replace the physical token?

Turns out DBS offers Digital Token as the physical token replacement. Therefore, anytime your physical token is facing a trouble, or its battery runs out – you don’t have to submit the token replacement anymore. Instead, you will be advised to set up the digital token.

DBS Digital Token

As a replacement of physical token, DBS digital token comes to place by offering similar feature like physical token. To set it up, you can do any of these procedures:

Setting digital token with email address and SMS OTP

  1. Log into your mobile banking app and click Set Up Now.
  2. Enter your active and accessible email address.
  3. There will be OTP sent to your email. Enter these six-figure OTP onto the mobile banking prompt screen.
  4. There will also be an SMS OTP sent to your phone. You will also be required to enter these figures onto your mobile banking prompt screen.
  5. Your digital token is now completed.

Setting digital token with physical token authentication

Aside from authenticating through email and SMS, you can use token authentication as an optional method. To do this:

  1. Still, log into your account and click Set Up Now.
  2. Enter your active and accessible email address.
  3. Activate Physical token tab, then follow the given instructions. Have there been a code sent to your phone number, enter that OTP onto your token.
  4. Once you’ve done the instructions, press this specific button so that you will get 6-digit code to enter into the app.
  5. It’s done!

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So, that’s the answer of how to replace DBS token battery. To sum it up, there’s no battery replacement for DBS tokens and ones who have their token out of battery will be required to submit a token replacement request. However, as there will be no longer physical token use, it’s better if you activate the digital token using any of the procedures above.